I paid my monthly service on time and when the teller typed my receipt into the computer he typed the wrong number when I got home I noticed the error and called and reported it and I was told it would be corrected within 24 hours..
I called Customer Service and kept on getting cut off after I told them my problem. I tried all day to contract customer service and got their voice mail paid my bill and I couldn’t get through to talk to someone so I am without phone service.
GTE, an independent phone company with roots going back to 1918, spins off its GTE Sprint division and merges it with US Telecom, which has roots going back to 1899. SBC acquires Cellular One, the cellular business of Metromedia. Pacific Telesis spins off its wireless services into Air Touch. In the first major reversal of the Bell breakup, Bell Atlantic acquires NYNEX. World Com, a long-distance company with roots dating to 1983, acquires MCI, which goes back to 1963, to form MCI World Com. Air Touch merges with Vodfone of the UK to form Vodafone Airtouch. Vodafone Airtouch and Bell Atlantic form a joint venture called Verizon Wireless. SBC and Bell South combine their wireless businesses into a company called Cingular. After a massive accounting scandal, World Com changes its name to MCI. Qwest, which had offered its own wireless service, sells off its assets and becomes a reseller for Sprint (in 2008, it switches to Verizon Wireless). AT&T acquires Bell South and renames the latter’s Cingular wireless service to AT&T.
The merged company begins offering long-distance service in competition with AT&T under the name Sprint (which, incidentally, stands for “Southern Pacific Railroad Intelligent Network of Telecommunications”). AT&T (which has been trying to turn itself into a long-distance/wireless/cable megaconglomerate) spins off its wireless business to form AT&T Wireless Services. (It continues to offer landline service, but I’m removing it at this point from this accounting.) Sprint buys Nextel to form Sprint Nextel. Sprint Nextel’s wireless broadband unit XOHM merges with Clearwire, giving Sprint 54% ownership of the combined company.
Reply After being a Metro PCS customer for over 10 years I am moving my service to a company who cares about their customers.
I have had bad experiences with the customer service from day one, but this one takes the cake.
Although executives at T-Mobile had stated at the time of the acquisition that all locations would be rebranded into T-Mobile locations, this has yet to occur.I spend three hours trying to get customer service finally got someone and I told him wheat happen and he told not to worry my phone wouldn’t be cut off. I plan on contracting the State Attorney General and filling a complaint.If every one would do the same maybe our voices will be herd.Come to think of it, what I’m really interested in is the history of what became the wireless industry, which is why I don’t mention Comcast or Vonage or Skype or numerous other companies that offer phone service of one sort or another.And even then, if I covered every merger, acquisition, and other business transaction of the past three decades, I’d never finish writing this post. In January, AT&T ends a long-running antitrust suit by the US Department of Justice by agreeing to break itself up into a national long-distance carrier and seven “Baby Bells.” The breakup is scheduled to happen in 1984. AT&T’s old local phone companies become Ameritech, Bell Atlantic, Bell South, NYNEX, Pacific Telesis, Southwestern Bell, and US West. AT&T acquires wireless pioneer Mc Caw Cellular, joint owner with Southwestern Bell of the Cellular One brand name, and begins using the AT&T name rather than Cellular One (but Southwestern Bell continues to use the Cellular One name) .